In a first, the Maharashtra Real Estate Regulatory Authority’s, (MahaRERA) one of the bench has started hearing complaints and resolving them via video conferencing. The trial was on for a quite some time now, and finally, it was brought into effect and on Wednesday, close to a dozen of such cases were heard by MahaRERA member, Vijay Satbir Singh via video conferencing. The facility right now is for Pune. This is being done so as to provide relief to the home buyers.
All projects that are under construction in the state of Maharashtra have to be registered with MahaRERA without which a developer cannot sell the flats to a home buyer. Till now more than 20,000 projects have been registered with MahaRERA and many projects are from Pune and other areas.
Satbir Singh, who is Member 1 of MahaRERA for few days was taking a trial run of how he can hold hearing via video conferencing and finally started using in full force. When contacted Satbir Singh he confirmed the use of video conferencing for hearing cases in Pune but didn’t speak further. On inquiring how the system works, a senior official stated that all the complainants and respondents at Pune are informed a few days in advance that their hearing is scheduled. They all are sent an SMS and even email that the hearing will be held via video conferencing. “Earlier the home buyer would have to come all the way to Mumbai from Pune, for a hearing. Most home buyers were any way in trouble and then further they have to bear the brunt of travelling and hence the system of video conferencing is to ease their hearing process,” said the official.
The home buyer and the developer both on the day of hearing are supposed to reach the Pune office and from there when their number comes they are expected to come in front of the camera, where they can see the judge on a screen.
Till now more than 20,000 projects have been registered with MahaRERA and many projects are from Pune and other areas.